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FAQ

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General Questions

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What is ZeroForms?

ZeroForms is a serverless form platform that eliminates backend complexity. Just add one line of code to any website and start collecting submissions instantly.

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Is ZeroForms free?

Yes! We offer a generous free tier with:

• Up to 100 submissions/month
• 5 active forms
• Basic analytics
• Email notifications

See pricing for paid plans.

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What makes ZeroForms different?

• Zero backend code - No servers, no maintenance
• Instant deployment - Live in seconds
• AI-powered - Smart validation and spam detection
• Enterprise-grade - 99.9% uptime, SOC2 compliant

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Can I use ZeroForms on any website?

Yes! ZeroForms works with:

• Static HTML
• React
• Vue.js
• Next.js
• Angular
• Svelte
• Any website with HTML forms

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Setup & Installation

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How do I get started?

1. Sign up at app.zeroforms.dev
2. Generate an access key
3. Add one line of code to your website
4. Start receiving submissions

See Quickstart for step-by-step instructions.

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Do I need coding skills?

Not for basic setup! Just add a script tag to your HTML. For advanced features like webhooks and custom integrations, some programming knowledge helps.

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Can I test ZeroForms before going live?

Yes! Use test keys for development. They’re isolated from production data and have higher rate limits.

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Forms & Fields

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What field types are supported?

• Text
• Email
• Phone
• Number
• Textarea
• Select (dropdown)
• Checkbox
• Radio buttons
• File upload
• Date
• Time

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Can I customize form appearance?

Yes! You can:

• Customize colors and fonts
• Add custom CSS
• Modify field labels and placeholders
• Set success/error messages
• Control form layout

See Customize Forms for details.

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Can I make fields conditional?

Yes, with conditional logic, you can:

• Show/hide fields based on other inputs
• Validate interdependent fields
• Create multi-step forms

See Conditional Logic for examples.

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Submissions & Data

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Where do my submissions go?

Submissions are stored in your ZeroForms dashboard and are:

• Encrypted at rest
• Backed up daily
• Accessible via API
• Exportable as CSV/JSON

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How long are submissions stored?

Free tier: 30 days Pro tier: 1 year Enterprise tier: Unlimited See retention policy for details.

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Can I export submissions?

Yes! Export as:

• CSV (for spreadsheets)
• JSON (for applications)
• PDF (for reports)

See Export Data for instructions.

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How do I handle file uploads?

Files are:

• Scanned for malware
• Size-limited to 50MB per file
• Stored securely
• Downloadable from dashboard
• Accessible via API

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Integrations & Webhooks

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Can I send submissions to my server?

Yes, with webhooks! ZeroForms can POST submissions to your endpoint in real-time. See Webhooks for setup instructions.

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Does ZeroForms integrate with third-party services?

Yes! We integrate with:

• Email services (Gmail, SendGrid, etc.)
• Slack
• Zapier
• Make.com
• n8n
• Custom webhooks

See Integrations for the full list.

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Can I use Zapier to connect ZeroForms?

Yes! ZeroForms has a native Zapier integration. Search for “ZeroForms” in Zapier to connect. See Zapier Integration for details.

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Security & Privacy

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Is ZeroForms secure?

Yes! We provide:

• SOC2 Type II compliance
• GDPR compliance
• Encryption at rest and in transit
• Daily backups
• 99.9% uptime SLA

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How is my data encrypted?

• All connections use TLS 1.3
• Data at rest encrypted with AES-256
• Separate encryption keys per customer
• Regular security audits

See Security for details.

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Can I delete my data?

Yes! You can delete:

• Individual submissions
• Entire forms
• Your account (all data)

Deleted data is permanently removed after 30 days.

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Is GDPR compliant?

Yes! We provide:

• Data export functionality
• Right to be forgotten
• Data processing agreements
• Privacy by design

Contact privacy@zeroforms.dev for more info.

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Technical Questions

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What’s the rate limit?

• Free: 100 requests/hour
• Pro: 10,000 requests/hour
• Enterprise: Custom

See API Reference for details.

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Can I use ZeroForms API directly?

Yes! Our full API is documented at API Reference.

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What API authentication method do you use?

Access keys in the x-access-key header. See Authentication for details.

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What’s your uptime SLA?

99.9% uptime guarantee. Check our status page.

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Support & Help

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How do I get support?

• 📧 Email: support@zeroforms.dev
• 💬 Discord: Join our community
• 📚 Docs: Complete documentation

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What’s your response time?

• Free tier: 48-72 hours
• Pro tier: 24 hours
• Enterprise: 1 hour (guaranteed)

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Can I request new features?

Yes! We’re actively developing ZeroForms. Share feature requests in our Discord community.

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Is there a roadmap?

Yes! View our public roadmap at roadmap.zeroforms.dev.

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Billing & Pricing

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When am I charged?

Monthly, at the same date each month. First invoice is pro-rated.

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Can I cancel anytime?

Yes! No long-term contracts. Cancel anytime in your account settings.

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Do you offer discounts?

Yes! We offer:

• Annual billing discount (20% off)
• Enterprise volume discounts
• Non-profit discounts (50% off)

Contact sales@zeroforms.dev for details.

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What’s included in each plan?

See pricing page for detailed comparison.

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Still have questions?